Frequently Asked Questions

May to September is the best season, with the peak season in July for the Naadam Festival. July and August are also the wettest months of the year, but be assured, our climate is such that you will still have many sunny days at this time. The best time to visit the Gobi is June or September.

All direct flights come into Ulaanbaatar – most of them from Beijing, Seoul, Hong Kong,Tokyo, Moscow, Berlin and Istanbul. The Trans-Mongolian train from Moscow or Beijing makes a particularly exhilarating entry into the country. There are domestic flights and trains from Ulaanbaatar to the rest of Mongolia. Many of the tours use a 4WD Japanese and Korean vehicle, jeeps to transport you to your destination.

As we are based in Ulaanbaatar, we are also able to book a cheap and convenient air ticket that starting above cities for you. Please visit our website and fill out the inquiry form with your requirements and we will contact you with a quote for flights within 1 working days.

Some citizens (such as US and Singapore) are no need to obtain tourist visa to Mongolia within 30 days. (Read more at www.MongoliaVisa.com) Visas are available from the Mongolian embassy in your country. Please attach our tour confirmation email and invoice to your visa application.

When you arrive in Ulaanbaatar airport or train station, one of our representatives will pick up you with a board “Discover Mongolia” Then you will transferred to the hotel or tour destination as mentioned on your itinerary.  Please tell us your arrival and departure dates and times as early as you can. We do not supply you with vouchers for the tour but you may wish to bring a copy of our invoice or final confirmation sheet with you as proof of ID.

Emergency contact: Please call at

• 976-86113332, Ms. Taivanjargal, Travel advisor

In order to confirm your place on a tour you will need to return a completed booking form with a deposit of US $200 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract raised until the deposit is received. The balance is due 8 weeks prior to the departure date. If you are booking within the 8 weeks of the tour start date, then full payment is required at time of booking. If the balance is not paid by the due date, Discover Mongolia will treat the booking as cancelled and apply the cancellation charges as detailed below. The Company will not accept responsibility for any monies sent by post. Payment can be made by bank transfer, international money transfer services or VISA and MasterCard.

There will be service charge of US$100 per person on cancellations received at least sixty days prior to the booked tour departure. Otherwise the deposit is non-refundable unless credited towards another trip departing within one-two years.

If you cancel your booking after you have paid in full the following cancellation charges will be made:

• between 43 and 59 days before departure:........20% of the tour cost
• between 29 and 42 days before departure:........25% of the tour cost
• between 15 and 28 days before departure:........ 30% of the tour cost
• 14 days or less before departure (or fail to join the tour):…….50% of the tour cost

Minimum charge for cancellation is your deposit of $200 per person.

These dates refer to the date we receive written notification of your cancellation. We strongly recommend you protect yourself by purchasing travel insurance. We have very rarely had to cancel a tour but reserve the right to do so for any reason. If the tour is cancelled by us, all payments will be returned in full.